Dynamics/Power Platform Developer

Salary: £50,000 - £60,000

Term: permanent

Location: Remote/Hybrid/On-site

Close date: 10/10/2022

Apply online

Are you a Dynamics or Power Platform Developer looking for a new, exciting opportunity?

We are working in partnership with Cornwall Council to enhance and improve the way that they are able to respond to and deal with customer enquiries and problems. We are currently implementing a new Customer Experience Platform (CXP) which is underpinned by Microsoft Dynamics 365 (D365).

We have already introduced case management to a handful of back-office teams and have some resident facing processes live, we have also implemented first iterations of both Power Virtual Agents (Chatbot) and Dynamics Digital Messaging (Webchat).

We are developing the platform using an agile delivery framework model, taking early opportunities to deliver value in tandem to developing and evolving the platform. Your involvement in this team will generate a more efficient process and improve the experience for our client’s customers (the
residents of Cornwall) as well as employees.

As a part of this project, we are introducing a new resident portal (utilising a combination of Umbraco and Power Apps Portals), as well as a new back-office case management solution (utilising D365 Customer Engagement) for the contact centre. Alongside this we are also rolling out Power Virtual Agents and Dynamics Digital Messaging add-ons to provide an Omnichannel experience to residents when contacting the council. We also want to extend both the internal Employee Portal, and Councillor & MP portal (both of which are built on Power Apps Portals).

We need someone who has the right attitude, will hit the ground running and be self-driven to pick things up. Also important is someone who can quickly build relationships with the team and our client.

We already have a great blend of experienced Dynamics professionals, working with and alongside more ‘traditional’ software developers from different backgrounds, which makes for a great team. This
multi-skilled team approach offers lots of opportunity to develop and learn from each other as we avoid creating silos of knowledge.

Most of us live in beautiful Cornwall and our offices are less than 3 miles from the beach. We aim to bring the teams together occasionally but are happy for you to be based anywhere in the UK. If you are lucky enough to be based in Cornwall or would like to relocate to this beautiful part of the country, our new offices are set-up for you to work here if you would prefer.

Company benefits:

  • Flexible hours and remote/hybrid working available
  • 25 days holiday per year, increasing each year up to 30 days (plus bank holidays)
  • Medical cashback scheme (which also offers discounts at gyms, cinemas, supermarkets etc)
  • Linkedin Learning licences, Pluralsight Learning access, and MS Certification opportunities
  • Company pension
  • Enhanced sick/ Maternity/ Paternity pay

And much more…

In short, you will:

  • Help define solutions on D365 to solve specific business problems/need
  • Develop new capabilities and extend use cases on D365
  • Develop customer portals on D365
  • Provide integrations to various front-end and back-end systems
  • Work within an agile delivery framework to deliver iterative business value through the CXP platform
  • Have experience with Dynamics 365 Customer Engagement, Power Apps, Portals, Power Automate or a combination of the above.
  • Have experience with the programming languages associated with D365 development
  • Have experience of related Microsoft products, for example Azure, SharePoint and Power BI (these are advantageous but not essential)

Don’t miss out!

We recruit on a rolling basis and fill our vacancies as soon as we find people who fit our culture and meet the skills requirements. This means that whilst we have a closing date on all of our roles, we may offer the role to someone before the end date, so we recommend that you apply as soon as possible.

We are able to offer visa sponsorship, however candidates must already be based in the UK.

No recruitment agencies please.

Headforwards™ is a Registered Trade Mark of Headforwards Solutions Ltd.
Registered Address: FibreHub, Trevenson Lane, Pool, Redruth, Cornwall, TR15 3GF, UK
Registered in England and Wales: 07576641 | VAT Registration Number: GB111515770