This privacy notice is here to explain how we (Headforwards Solutions LTD) use and protect any information you give us whilst using our site. We want to ensure that your privacy is protected at all times.
This policy was last updated on 24th May 2018.
Whilst using our website, software applications or services, you may provide us your personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018.
How do we collect information?
Headforwards Solutions Ltd collects information in two possible ways:
When you directly give it to us (“Directly Provided Data”)
When you communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.
When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
How long do we keep your data for?
Headforwards Solutions Ltd will not retain your personal information for longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If legally required, or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
Data we collect from job applicants
If you apply for a job with Headforwards we will collect and store the following information:
- Your name
- Your email address
- Your phone number
- Your CV
- Your nationality / citizenship status
We will only ever use this information to process your job application with us on the legal basis that it may lead to us entering into a contract of employment with you.
This information is stored within a system provided by Recruitee, all data submitted with a job application is stored within the EU. Recruitee have their own privacy and data protection measures which are fully GDPR compliant.
You have the option to receive further emails from us regarding new job opportunities, our news, tech learnings and event invites. If you select no, you will never receive these emails. You can unsubscribe from these emails from us by clicking the “unsubscribe” link at the bottom of any email or by contacting us at any time to request this.
We may contact potential candidates via social media to invite them to apply to a position. In the event that we do this we will record the social media contact information for that candidate. If a potential candidate asks us to stop contacting them in this way we will retain enough information on them to ensure that we do not contact them in the future.
Data from applicants will only be retained for the period necessary for us to conclude the recruitment process, however we may retain certain information such as your name and the result of the recruitment process to refer to in the event that you subsequently apply for another role in the future.
Data we collect from potential customers
If you fill in the contact form on our website we will collect the following information:
- Your name
- Your email address
- Your message
- Where you heard about us
We will only use this information to respond to your enquiry.
Customer information will be stored within our customer relationship management system on the basis that it is in our legitimate business interest to maintain records of communications with previous, current and potential customers.
This data is hosted by HubSpot, Inc. in the United States. HubSpot, Inc. has certified to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as administered by the U.S. Department of Commerce, in order to implement appropriate safeguards for such transfers pursuant to Article 46 of the GDPR.
When you apply for a position or contact via our contact form you will also have the option to receive marketing communications from us. If you select no, you will not be added to our marketing mailing list.
We will periodically send marketing communications to you on the basis that you have given us consent to do so. You can withdraw your consent and unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any marketing emails from us.
When you withdraw your consent for marketing communications we will retain that information about you to ensure that we comply with your wishes.
Data used for email marketing will be stored in Mailchimp. Mailchimp comply with the Privacy Shield Principles for all onward transfers of Personal Information from the EU and Switzerland, including the onward transfer liability provisions.