With organisations swimming through vast quantities of data full of untapped potential, building a Single View, or Single Customer View, can result in a swathe of benefits to both customer service, customer insights and organisational efficiency.
But bringing together multiple systems and disparate data sources is a complex project, requiring expert knowledge, stakeholder buy-in and an Agile approach.
With a number of Single View projects under our belts in both the public and private sectors, watch our recent webinar where we share some of our learnings that will help you shape the right Single View project.
Headforwards have been working with Cornwall Council on their transformation for over 5 years. As part of building a Single View of the Citizen, feedback from residents and from councillors and MPs now have their own portals that feed into a seamless new back-office Feedback Management system that employs enhanced automation and improves efficiency.
Digital transformations can drive efficiencies, cost savings and a better experience for residents and businesses. Headforwards, in partnership with Microsoft and Cornwall Council hosted a briefing for local authorities, local government and public services seeking to harness the power of digital and accelerate their transformation.
In partnership with Cornwall Council we worked on the Single View of the Citizen which aims to replace processes that are potentially vulnerable to error or loss and may lead to duplication, inefficient handling, and inconsistency.
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